First of all, we’re sorry you had to be here. The fact of the matter is Apple doesn’t make things easy for us. They do not allow custom ringtones to be installed on their devices directly from an app. The only way is to sync them from a computer.
But don’t fret. It’s not too hard, and we’ll guide you through the process step-by-step.
How to sync ringtones with iTunes Note: This tutorial uses screenshots from Mac OSX, but the process is the same for Windows 10.
IMPORTANT: Please update to the latest versions of iTunes and iOS.
Download the zip file you got from RCP (emailed from our app or downloaded from our checkout page) and drag the folder of ringtones out of the zip to your desktop (or another safe place on your computer).
Open the latest version of iTunes, connect your iPhone to your computer, and click the small iPhone icon near the top bar of iTunes. This will bring you to the iPhone Summary page. Scroll down this page to the Options section.
Make sure “Manually manage music and videos” is checked ON. Then click Apply.
You may receive a message telling you to backup and sync your iPhone. This will be necessary before continuing.
Navigate back to the Music section of iTunes, open the folder of tones, select them all (Cmd + A), and drag them directly to your iPhone listed under Devices in the sidebar. You should see iTunes begin syncing the tones to your iPhone.
When the tone syncing process completes, your Tones section of iTunes should look like this.
On your iPhone, open the Settings app and navigate to Sounds (you may need to restart the Settings app, or in some cases restart your iPhone). Here you can assign your Ringtone, Text Tone, and other alerts. To assign custom ringtones to different contacts, use the Contacts app.
If you receive a message that says “Are you sure you want to remove existing music, movies, TV shows, books, and tones from this iPhone…” you will need to backup your iPhone to this computer and then sync your iPhone
If some of the tones are not transferring to the phone (grayed out in iTunes), switch over to the iPhone section of iTunes, and click Sync.
Sometimes the tones just won’t sync over to the iPhone. We don’t know exactly why this happens but we think it has to do with some buggy iTunes caching issues. The best solution is to delete all the tones from your library (in iTunes go to your iPhone > Tones > Select all the tones > right-click and ‘Delete from Library’) Sync Tones, sync your iPhone, then recheck Sync Tones, and sync again. Try restarting your iPhone as well to reset the cache, then rinse and repeat.
We’ve also had more success syncing less than 100 tones at one time. If we try to sync 500 tones at once, many end up being grayed out and not syncing over. This requires us to ‘Delete from Library’ and try again, syncing around 100 tones at a time instead.
For other problems, please contact our support team. We will get the issue sorted as soon as possible.
We want you to be satisfied with your purchase. If for some reason you are not, let us know. We're human. We'll help you out. All messages and support requests are answered as soon as possible, usually within 24 hours.
Get in touch using the form below or email support@rcptones.com
