BlackBerry App Support
If you are experiencing any difficulties with the app, or your question is not listed below, please email our support team: bb-help@rcptones.com
After contacting us we will be in touch quickly (usually within 24 hours) to provide further instruction that will help you get the tones properly installed.
FAQ
How do I set a text tone?
To set notification tones and other alerts you will need to save the tone to your system memory. Save one or all of the tones from the app and go to your Settings app. In the sound section you can assign RCP tones as your text tone, email tone, etc.
Even though these tones are intended to be used as text tones, they will make perfectly good ringtones as well. They are designed to loop appropriately for incoming calls. Highlight a tone in our app and press the scrollwheel or tap it to preview the sound. Press Set Ringtone to set the tone as your main ringtone.
Where are the tones saved?
Depending on your phone the tones might show up in your default ringtone list or they may appear among your music files.
Other problems
Please email us if you experience any other problems. We really want to help!
If you have difficulties downloading or installing the app please try again from a solid wifi network. If the app still does not download correctly please contact us.
